Cancellation & Refund Policy
Last updated: 27 October 2026
1. Who this applies to
ThreatFusionAI™ is operated by Craw Cyber Security Private Limited, Plot 4, Lane 2, Kehar Singh Estate, Westend Marg, Saidulajab, New Delhi 110030, India. This policy covers the paid plans (Pro, Max and Business) bought on threatfusionai.com, whether paid by card (processed by Stripe) or by UPI, netbanking or wallet (processed by Razorpay). Enterprise plans follow the terms of their own agreement.
2. Cancelling a plan
- Monthly plans renew automatically until you turn auto-renewal off on Billing & plan. Turning it off cancels the plan at the end of the month you have paid for: you keep full access until then and are not charged again. You can turn it back on any time before that date.
- One-month plans (bought with auto-renewal off) do not renew and end by themselves at the end of the month.
- Cancelling does not delete your account. When the plan ends, your account returns to the Free plan, or to the plan it had before.
3. Refunds: pro-rata for unused time
- You can ask for a refund of the unused part of your current billing period at any time during that period. We refund the amount paid for the period multiplied by the number of unused days, divided by the number of days in the period, counted from the day we receive your request. Your plan ends when the refund is issued.
- This applies to monthly plans and to one-month plans alike.
- Duplicate or mistaken charges are refunded in full.
- Plan changes: an upgrade charges the difference for the rest of the period straight away; a downgrade turns the unused part of the higher plan into credit on your next payments. If you cancel while you hold such credit, we refund what is left of it.
- Prices in Indian rupees include 18% GST; a refund includes the matching part of the GST.
- We do not refund billing periods that have already ended, or plans of accounts suspended for breaking our Terms & Conditions.
4. How to ask for a refund
Write to support@threatfusionai.com from the email address of your account (or tell us which account it is), with the date and amount of the payment or the invoice number shown on Billing & plan. You can also call us on +91 951-380-5401. We answer within two business days.
5. When the money reaches you
Refunds go back to the original payment method (the same card, UPI account or bank account), in the currency you paid. We issue an approved refund within five business days; your bank or card issuer may then take another 5 to 10 business days to show it. For payments in a currency other than your card’s, the exchange rate is set by your bank.